Questions you should be asking your transportation services

The most important aspect of finding a good transportation service is that they are going to take care of your loved one and get them to their final destination efficiently and with little discomfort to the patient. That being said, there are quite a few factors that you will need to take into account when you are narrowing down the field to find a good medical transportation service. Here are just a few of the questions that you should ask of any potential transportation service:

  1. How much of the costs will my insurance cover? Some companies may try to gloss over how much of the costs will be reflected back to you. There are even some companies out there that will try to tell you that the insurance company is going to cover all of your paramedic and medical transport costs even if the insurance plan does not specifically state that they will. Never assume this is true: you should always call to verify what your coverage is for medical transportation before you book a service. A company can make promises about coverage but they are not the insurance company and should not speak for them.
  2. How long as the company been in business? You always want to use a service that is experienced and has been in business for at least a few years.
  3. What are the costs for air travel? Air travel and ground travel are two different animals, so make sure that you know what the different costs are if you are planning on use both services.
  4. What services do you offer? Most medical transportation services will at the very least include ground transportation, but there are also services that offer air transport via helicopter as well as special event transportation and long distance transpiration. Each patient is going to require a different set of services, so use a company that can accommodate all of your needs.
  5. What kind of aircraft do you use for air transportation? Are they using a helicopter or plane, or both?
  6. Do you have a contract? Most services will require a contract, just make sure that you actually read everyone before you sign a contract. You want to make sure that they are going to be responsible for any issues that come up during transport. Some companies try to slip in additional fees or clauses into their contracts that will only come up after the fact, so do not hesitate to reject any contracts that seem overly complicated.
  7. How long of a time period does your contract cover?
  8. Is your service bedside to bedside or curb to curb? At the very minimum, most services will cover transportation from curb to curb, but there are others that will take it a step further and go from bedside to bedside. This can be handy if you have a loved one that is in need of help that starts at the bedside.
  9. Do you offer emergency ambulance services? A service that is also able to offer emergency transportation services if the need arises can be especially useful